Delivery & Collection – RegattaDryRobe.com
🚛 Delivery Options
Standard Delivery
- Cost: Free on orders over £50 / £3.99 under £50
- Timeline: 3-5 working days (UK)
- Tracking: Email updates with live tracking link
Express Delivery
- Cost: £6.99 (UK)
- Timeline: 1-2 working days (order by 3pm)
- Service: Royal Mail Tracked 24 or DPD
International Delivery
- Cost: From £9.99 (varies by country)
- Timeline: 5-10 working days
- Customs: Duties calculated at checkout
Click & Collect
- Locations: 200+ UK stores
- Timeline: Ready in 1 hour (during store hours)
- ID Required: Bring order confirmation + payment card
📦 Order Processing
Dispatch Times
- Orders placed before 3pm ship same day (Mon-Fri)
- Weekend orders process on Monday
Tracking Your Order
- Check your order confirmation email
- Use the tracking portal on our website
- Contact carrier directly if delayed
Failed Deliveries
- 3 delivery attempts made
- Packages returned after 10 days
- Re-delivery fee may apply
🌍 International Services
Key Destinations
- EU: Duties included at checkout
- USA/Canada: Taxes payable on arrival
- Australia/NZ: 7-14 day delivery
Customs Tips
✓ Keep invoice for clearance
✓ Track via carrier’s international portal
✓ Contact local customs if held
🔄 Returns & Refunds
Return Policy
- 30-day window from delivery
- Condition: Unworn with tags attached
- Method: Free returns via postal drop-off
Refund Timeline
- Processing: 3-5 working days after receipt
- Method: Original payment (5-10 days for cards)
❓ FAQs
Q: Can I change my delivery address?
A: Only before dispatch – contact us via your account.
Q: Why is my tracking not updating?
A: Allow 24hrs for carrier systems to sync.
Q: Do you deliver to PO boxes?
A: Yes via Royal Mail only.
Q: What if my item is faulty?
A: Start a return with “Faulty Item” selected for priority service.